Feedback
What can people do if they are unhappy with the service
If people want to make a comment, suggestion or complaint about the service, they can take the following steps –
- Ask to speak to the Manager at the Ballina office on 66864109 and / or put their concerns in writing to the Manager, Ballina – Byron Family Centre, PO Box 128 Ballina NSW 2478.
- If they are still not satisfied they can speak to the President and / or put their concerns in writing to the President, Management Committee, Ballina – Byron Family Centre, PO Box 128 Ballina NSW 2478.
- If at this point they are still not satisfied they may direct their concerns to the –
NSW Ombudsman
Level 24 580 George St
Sydney NSW 2000
PH: (02) 92861000
1800 451 524
FAX: (02) 92832911
Email: nswombo@ombo.nsw.gov.au
The BBFC encourages feedback from service users and other organisations. We would like to know if people are unhappy with our service or workers as we are always striving to improve the service we provide to families.
CONTACT:
THE MANAGER
PO Box 128
64 Crane Street
BALLINA NSW 2478
Ph/Fax: 02 66864109